License help
Help with a license or order.
Klips is not accepting paid orders on this site yet. When sales open, this page will point you to the right seller for your purchase.
A purchase has a channel.
A future website purchase and a Microsoft Store purchase may have different sellers, receipts and support routes. Use the channel named in the order confirmation.
A payment is still pending.
Do not make a second purchase solely because a confirmation email has not arrived. Check the payment status and the seller's order page first.
Find a receipt or recover a license.
Use the order-management link in the seller's confirmation email, once available. Check the address used at checkout and your spam folder. There is no active license-recovery form on this site yet.
What to include in an inquiry.
An order reference, purchase channel and approximate date are usually more useful than payment-card details. Never send your full card number, security code, password or a storage secret key.
Refunds and withdrawal.
Use the seller's published refund or withdrawal route for the order. A voluntary refund policy does not replace applicable rights for faulty digital content.